Terms of Service

Sparkleberry Laundry is a trade name of Mastro Minds, LLC, a Florida limited liability company. You can reach us at PO Box 172607, Tampa, FL 33672, or by email at hello@sparkleberrylaundry.com. In these terms, “we” and “us” mean Mastro Minds, LLC, and “you” means the person placing the order.

We collect your laundry from your door, wash and dry it, fold it, and return it to you. Your household's laundry is washed as its own load and is never combined with another customer's.

We are not a dry cleaner and we do not press or launder garments that require dry cleaning.

We serve addresses within 19 driving miles of our base in Pasco County, Florida. Our booking page checks your address before you can place an order. We may accept or decline an address just outside that range at our discretion.

Collections run on Monday to Saturday during the 8:00am to 12:00pm window. Book by 8:00pm Eastern to reserve the next collection day.

Laundry is returned on the next service day after it is collected, by 8:00pm. The date is shown to you against every day you can pick, before you book. Holidays and days we are closed push the return on to the service day after. These windows are targets, not guarantees. Weather, illness and vehicle trouble happen, and we will tell you as soon as we know.

Please have your bag out and accessible at the start of your pickup window. If we cannot access it, we will contact you and, if we still cannot collect, treat the order as canceled at no charge.

Wash and fold is $49.99 per 13-gallon bag, our standard measurement unit. You may send laundry in any bag, hamper, tote, or container; we measure what you provide against that standard when we collect it. One bag is the smallest order.

You tell us how many bags you expect to send, and you pay for that number when you book. We confirm the actual bag count when we collect your laundry. If there are more bags than originally booked, we update the order quantity and process the additional charge after the wash, dry and fold cycle is complete. If there are fewer bags, or if a paid add-on could not be completed, we total the applicable refund and process it after the wash, dry and fold cycle is complete. See section 6 for complete payment and adjustment details.

Everything is priced by the bag. Comforters, blankets, bed sheets, pillowcases and towels are all ordinary laundry: whatever fits in a bag you can close is one bag.

Sunshine Dry is optional and costs $10.00 for the first bag plus $5.00 for each bag after that. Weather permitting, and the sun works slower than a dryer, so this can push your delivery back a day. We will let you know if it does.

Dry Cleaning Concierge is optional and costs $10.00 for the first bag, however many bags you send. Cleaning is done by a local dry cleaner, not by us, and their charge is passed through at cost. Your clothes are our responsibility while they are with us; the cleaning itself is on the cleaner's terms. Please keep wedding dresses, fur, leather and anything irreplaceable out of this one.

Priority Service is optional and costs $15.00 for the first bag, however many bags you send.

There are two monthly plans, billed to your card on the day of the month you joined. $189.99 a month covers a collection every week. $94.99 a month covers a collection every other week, which is twenty six collections a year billed twelve times, so two collections in most months and three in some. Whichever you choose, that is the whole charge: it covers one bag of every collection on the day you choose, and it is charged whether or not there is a bag out. Extra bags and any add-ons are charged separately on the day. Plan collections are prioritized. There is no pausing: you can cancel at any time and we keep picking up until the month you have paid for runs out.

There is no service fee, booking fee or delivery charge. What you pay is the price of the bags you send plus any add-ons you choose, and that total is shown to you before you pay.

Pickup and delivery are included in these prices within our service area. The price terms in force when you book are the ones that apply to that order, even if our prices change afterwards.

You pay the initial order amount when you book. That amount is based on the number of bags you tell us you are sending and the add-ons you select. Your collection is confirmed once the payment goes through. We do not collect an order that has not been paid for.

You can pay by card, or by Apple Pay or Google Pay where your device offers them. Your payment information is handled securely by our payment processor and is not stored directly by Sparkleberry Laundry.

When you place an order, you authorize us to reconcile the final total based on the number of bags we actually collect and the add-ons we are able to complete.

We confirm the bag count at pickup. If there are more bags than you booked, we update the quantity and process the supplemental charge after the wash, dry and fold cycle is complete. If there are fewer bags, or if a paid add-on could not be completed, we total the applicable refund and process it at that same time.

We will notify you of the final reconciled order total. Refunds are submitted promptly, although the time required for the credit to appear in your account depends on your bank or card issuer.

If an additional charge cannot be processed, we will send you a payment link. Your clean and folded laundry may be held until the remaining balance is paid.

If we later discover an error in the bag count or another order charge, we will correct it by refunding an overcharge or collecting an undercharge, and we will notify you of the correction.

Tips are entirely optional and are never added automatically. You can add one from your receipt after delivery if you would like to.

You can cancel free of charge until 6:00am Eastern on your pickup day. Because your initial payment was collected when you booked, we will issue a full refund to your original payment method when an eligible cancellation is processed. The time required for the refund to appear depends on your bank or card issuer.

Once your laundry has been collected, the order cannot be canceled because the work is already underway. If something has gone wrong, contact us and we will do what we reasonably can to help.

For the safety of our home, our equipment and other customers' laundry, we do not accept:

• Pet bedding, or any item heavily covered in animal hair
• Biohazard, medical or contaminated items
• Items soiled with bodily fluids, chemicals, oil or solvents
• Anything wet, mildewed or actively growing mold
• Dry-clean-only garments
• Leather, suede, fur or heavily embellished pieces
• Pillows
• Hats and other structured headwear
• Silk

If we find any of these in your bag we will set them aside and return them unwashed, and we will let you know. The rest of your order is processed and billed as normal.

Please empty every pocket before your bag goes out. We are not responsible for items left in clothing, including cash, keys, phones, jewellery, cards, pens and hearing aids, whether they are damaged, lost, or damage your laundry in the wash.

Tell us at booking about anything delicate, hand-wash only, likely to bleed color, or otherwise in need of special handling. Use the instructions box, which is exactly what it is for.

We handle everything with care and we launder according to garment care labels where they exist. Even so, laundering carries inherent risk, and some items do not survive it.

We are not responsible for:

• Damage to items with no care label, or with instructions we could not reasonably follow
• Normal wear, shrinkage, color loss or fading consistent with the item's own care instructions
• Pre-existing damage, weakness or staining
• Items left in pockets
• Stains that cannot be removed by standard laundering

Where we are responsible for losing or damaging an item, our liability for that item is limited to 10 times the cleaning charge attributable to it, and our total liability for any order will not exceed what you paid for that order. We are not liable for indirect or consequential losses.

Please report any problem within 48 hours of delivery, keeping the item as delivered, so we can look into it while the evidence is still there. Claims made after that window may not be able to be resolved.

Nothing in these terms limits any liability that cannot lawfully be limited.

Dry cleaning is the one thing on our list we do not do ourselves. We collect it with your laundry, take it to a local dry cleaner, and bring it back to you when it is ready. The concierge fee is for the carrying and the coordinating. The cleaning is charged by the cleaner and passed on to you at cost, with nothing added.

Because it matters if something goes wrong, it is worth being plain about who is doing what. We do the carrying. They do the cleaning.

While your clothes are with us they are our responsibility, exactly as any other laundry is: in the van, at our premises, and on the journey in both directions. If we lose or damage something in that time, section 11 applies and we answer for it.

The cleaning itself is done by the dry cleaner on their own terms, which are the terms you would be under if you walked the item in yourself. We are not the cleaner and we cannot promise the outcome of a process we do not carry out. What we do promise is that we will not leave you to it: if something goes wrong at the cleaner we take the claim up with them on your behalf, we refund our concierge fee for that order, and we pass on to you whatever they settle. We will tell you which cleaner we use, before or after, whenever you ask.

Where we are responsible for a dry cleaning item, the limit in section 11 applies to it in the same way: 10 times the charge attributable to that item.

Please do not send the following through this service, as we would rather decline than take a risk with something that cannot be replaced. We will accept them only if we have agreed it with you in writing first.

• Wedding dresses, christening gowns and other keepsake garments
• Fur, leather, suede and skins
• Heirlooms, antique or vintage pieces
• Anything of unusual value, or that could not be replaced if it were lost

The 48 hour reporting window in section 11 applies here too, counted from when we return the item to you.

If we cannot deliver your laundry and cannot reach you, we will hold it for 30 days and keep trying to contact you. After that we may donate or dispose of it, and the order remains payable.

Placing an order means we will email you about that order: confirmations, status updates, receipts and delivery notices. These are part of the service and are not marketing.

Text message updates are optional and only sent if you tick the box at booking. They cover your own order only, typically four to six messages per order, and are never marketing. Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply. We never sell or share your mobile number or your SMS consent with anyone.

Marketing email is separate again, and only sent if you specifically opt in; every one of those has an unsubscribe link.

We may decline or pause service for an account with unpaid balances, repeatedly failed payments, addresses we cannot safely reach, items we have asked not to receive, or abusive behavior toward us. Where we can, we will tell you why and what would resolve it.

We may update these terms. Each order records the version you accepted, and that version governs that order. Material changes will be shown before you next book.

These terms are governed by the laws of the State of Florida, and any dispute will be handled by the state or federal courts serving Pasco County, Florida.

Questions about these terms? Call (850) 345-9859, email hello@sparkleberrylaundry.com, or write to Mastro Minds, LLC, PO Box 172607, Tampa, FL 33672.